Shipping policy

Welcome to our online shop Marbella Resin Paradise for exclusive and unique art! We appreciate your interest in our special pieces and aim to provide you with a first-class shopping experience. Below you will find our shipping policy, designed to ensure that your artworks arrive safely and promptly.

1. Shipping Costs

  • Domestic (Spain): For deliveries within Spain, we charge a flat shipping fee of €8.95.
  • International: Shipping costs for international orders vary depending on the destination and weight of the shipment. The exact costs will be displayed during the checkout process.

2. Shipping Methods

We partner with reputable shipping companies to ensure that your artworks arrive safely and intact. All shipments are carefully packaged and insured against loss or damage.

3. Delivery Times

  • Domestic (Spain): Delivery time is typically 3-5 business days.
  • International: Delivery time for international orders varies depending on the destination country and is generally between 7-14 business days. Please note that customs clearance can sometimes cause delays.

4. Tracking

Once your order has been shipped, you will receive an email with a tracking number. With this number, you can track the status of your delivery online at any time.

5. Packaging and Insurance

Each artwork is packed with the utmost care to ensure it arrives safely and in perfect condition. All shipments are fully insured, so you are covered in the unlikely event of damage or loss.

6. Customs and Import Duties

For international orders, customs duties and import taxes may apply and are the responsibility of the buyer. These fees vary by country and are not included in the shipping costs. Please check with your local customs office for possible charges.

7. Returns and Exchanges

If you are not satisfied with your artwork, please contact us within 14 days of receiving the delivery. We will work with you to find a solution, whether it be an exchange or a refund. Please note that return shipping costs are the responsibility of the buyer unless the artwork is defective or damaged upon arrival.

8. Customer Service

Our customer service team is available to assist you with any questions regarding your order. You can reach us via email at [Your Email Address] or by phone at [Your Phone Number]. We are committed to providing prompt and helpful assistance.

Thank you for choosing our online shop. We look forward to delivering unique artworks to your home!

Best regards,

The Marbella Resin Paradise Team